Customer Service


Need help? Please contact our Customer Service

In case of questions regarding your order in the shop, delivery, return information, products or your account, please contact our customer service.

Online store:


Delivery times and shipping fees

Please be aware that delivery times might be affected during the holidays and sale periods.


PostNL - 1 business day
Free delivery


DHL - 1-2 business days
Free delivery


PostNL - 1-2 business days
Free delivery


Denmark, France, Italy, Luxembourg, Poland, Portugal, Spain, Sweden, Austria
GLS - 1-3 business days
Free delivery

My package has not been delivered yet

We first suggest checking the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. If the estimated delivery time didn’t change and your address is correct, please check you email again to see if you received a message from the shipping company. The package may have been delivered to your neighbors address or your delivery window may have been rescheduled. Still can’t find the whereabouts of your package? Get in touch with our customer support via to ensure a quick delivery of your order.