Customer Service


Need help? Please contact our Customer Service

In case of questions regarding your order in the shop, delivery, return information, products or your account, please contact our customer service.

Online store:


Which payment methods are available?

At the moment we offer the following payment options:
- iDeal
- Pay later with Klarna
- Paypal
- Bancontant
- Visa card
- Mastercard
- American Express

My payment has failed. What to do?

If your payment failed after you went through the payment procedure you’ll get a notification. There are a few things you can try first that might work: deleting your cookies and cache data, using a different browser or using a different payment method. If none of this works, please contact our customer services.

Is the purchase amount shown on your bank statement, however the order still seems to have failed? Contact our customer services right away by sending an email with the screenshot of the payment to, so that we can start processing your order.

I’m looking for my invoice, where to find it?

You can find your invoice in your account and in the email you received containing the order confirmation. If you can’t find the invoice in your account nor the confirmation email please contact our customer service via so we can (re)send it to you.

What is VAT?

VAT or Value Added Tax, are the taxes paid on top of the value from sales of products or services. Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from outside of the EU, it will be paid in the form of import duties.