We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

You can earn points in various ways, including: purchases, referring friends and family and other various ways. For more information, visit the section 'Earn points' on this page.

Exchanging your points for great rewards couldn't be easier! Visit the section 'Turn steps into style' to view all of our great reward options and redeem your reward at checkout. 

Yes. If you are returning the entire order, we will refund you the total amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a €10 coupon towards a €100 purchase that you decide to return, the €90 balance will be refunded to your initial payment method, and the €10 reward credit will be deposited back into your rewards account.

If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. You will be moved down to tier Seeker.